Accessibility

The Queensland Government supports the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.0 and the Queensland Government Information Standard 26: Internet.

The Queensland Government strives to make its public web resources compatible with a range of browsers, devices, assistive technologies and operating systems. This is achieved by developing web resources according to International web standards and best practice, and regular testing across a range of different browsers.

Browser support

The content on the page you came from is accessible to all browsers and internet devices, but may not display well in browsers which do not comply with these standards. If you are experiencing problems with any of our pages, please let us know.

Unable to use Google Chrome and Safari PDF viewers

In some cases, the PDF viewer is embedded in the browser itself. Below are solutions for resolving problems with Google Chrome and Safari viewers.

Google Chrome and Safari PDF viewers

Google Chrome

The Google Chrome built-in PDF viewer may not allow you to view a PDF or access certain functionalities. To resolve this, follow these steps:

  1. Open Chrome and, in the address bar, type: "about:plugins", and then press Enter.
  2. Scroll down to the Chrome PDF Viewer.
  3. Click the "Disable" link to prevent PDFs from loading within Chrome.
  4. Download the files onto your computer.
  5. Open the PDF in another standalone application such as Adobe Reader for Mac

Safari

The Safari built-in PDF viewer may not allow you to view a PDF or access certain functionalities. To resolve this, follow these steps:

  1. Close Safari.
  2. Open Terminal and type the following: "defaults write com.apple.Safari WebKitOmitPDFSupport -bool YES".
  3. Restart Safari.
  4. Click on a PDF to download it to the Downloads folder.
  5. Open the PDF in another standalone application such as Adobe Reader for Mac

Accessibility features

The accessibility features available on this site include:

  • access keys to access certain information using your keyboard
  • skip links and a logical tab order to navigate using assistive technologies
  • W3C Accessible Rich Internet Applications (ARIA) roles, states and properties for page landmarks and interactive components
  • Keyboard navigation for menus and interactive components as per ARIA recommendations.

The following browsers are known to support ARIA:

  • Internet Explorer 8 and later
  • Firefox 2 and later
  • Opera 9 and later
  • Google Chrome

When using a browser that does not support ARIA all controls are still accessible as part of the normal tab order.

Keyboard navigation

Menus and interactive elements on the this website can be navigated using key combinations recommended by the WC3 ARIA standard.

  • use the tab key to enter a menu or interactive element as part of the tab order for the page
  • use the arrow keys to move focus between the different menu items or controls within the element; and
  • use the Enter key to activate a focused control or menu item
  • use the tab key to move to the next menu or to leave the interactive element.

Tab order

This website has a logical tab order for navigating without a mouse.

  • Use the tab key on your keyboard to move to the next link or field.
  • Use shift plus tab to move backwards,
  • Use the enter key to follow links and submit forms.

Most browsers support these functions.

Access keys

Access keys enable users to bring focus to page elements using the keyboard. This may assist those with motor skill difficulties and prove a convenience to all.

  • 1 : not in use
  • 2 : Website home
  • 3 : not in use
  • 4 : not in use
  • 5 : Search
  • 6 : not in use
  • 7 : not in use
  • 8 : not in use
  • 9 : not in use
  • 0 : Help.

How to use access keys

If you are using a Windows computer: press Alt and the access key number to highlight the link. Press Enter to go to the linked page.

If you are using Macintosh computer: press control and the access key number to highlight the link, then press return to go to the linked page.

If you are using an assistive technology such as a screen reader to browse this site, skip links are provided at the beginning of the page to allow you to move quickly to key information such as the primary navigation, secondary navigation or content.

The links are not visible in a graphical browser but can be access as the first links in the tab order for each page.

Last updated:
23 January 2020